35%
Cost savings
99.99%
Uptime SLA
1,000+
CLI routes
Reliable high-quality service for Genesys
Genesys Cloud CX BYOC allows you to bring your own carrier for PSTN connectivity. CrestDial provides enterprise-grade voice infrastructure optimized for contact center workloads — high concurrency, low latency, and crystal-clear audio quality.
- Genesys Cloud CX BYOC Cloud integration
- Optimized for high-concurrency contact centers
- Multiple quality tiers for different traffic types
- Automated failover and redundant routing
- Real-time quality monitoring and alerts
- Dedicated NOC team for contact center support
Integration steps
1
Create a CrestDial account and configure your SIP trunk
2
In Genesys Admin, navigate to Telephony → BYOC Cloud
3
Create a new trunk with CrestDial SIP credentials
4
Configure outbound routes and number plans for CrestDial
5
Assign DIDs and test inbound/outbound calls